Please click on the below links to read our full Rates, Terms & Conditions or to print and fill out the Pet History Questionnaire (required for us to begin your Pet Sitting Assignment)
Rates, Terms & Conditions
Pet History Questionnaire
Pet Sitting Services Available:
Our Pet Sitting Packages are tailored to your individual needs. Please read the below information as a guide. Our staff members are more than happy to talk through our processes to help you decide what Pet Sitting Solution is right for you and your pet(s)
Once Per Day – $16
* Charge is for one (1) Pet only
* One (1) visit per day any time between 6am – 6pm depending on our daily run sheet
* Feeding
* Refreshing water
* Food bowl cleaning
* Pat/brush/play and a cuddle
* Daily Facebook Post to let you know your pet(s) is ok. Please advise staff if you would prefer an SMS instead
* Collect mail/newspapers
* Put out/pull in bins
* Please note a 20 min walk is NOT included in this package but can be added at an additional cost
Extra Pet – $5
* Charge for one (1) extra pet
Morning Visit – $16
* Charge is for one (1) Pet only
* One (1) morning visit per day between 6am – 11am
* Feeding
* Refreshing water
* Food bowl cleaning
* Pat/brush/play and a cuddle
* Daily Facebook Post to let you know your pet(s) is ok. Please advise staff if you would prefer an SMS instead
* Collect mail/newspapers
* Put out/pull in bins
* Please note a 20 min walk is NOT included in this package but can be added at an additional cost
Extra Daily Visit/Afternoon Visit – $14
* One (1) afternoon visit per day between 2pm – 6pm
* Refreshing water
* Feeding
* Food bowl cleaning
* Pat/brush/play and a cuddle
* Please note a 20 min walk is NOT included in this package but can be added at an additional cost. Extra pets are not charged for the second visit of the day
Clean Cat Litter – $3
* Clean out Cat Litter
* Please provide litter, scoop and plastic bags for waste removal
Weekly Waste Removal – $15
* Pick up dog waste once a week
* Please provide plastic bags for waste removal
Dog Walking – $10
* Charge is for a maximum of three (3) dogs, an extra charge is added if more than three (3) dogs are to be walked at the same time as an additional handler is required.
* Refreshing Water
* Walk Dog for twenty (20) minutes
* Please note your pet may be walked with other dogs. Please advise if this is not suitable
Public Holiday Surcharge – $12
* Pubic Holiday Surcharge
* Please note we do not offer walks on Public Holidays
Fuel Levy – $5
* Out of town suburbs (as deemed so by AYSPG) will be charged an out of town fuel levy fee per day
Small Animals – FREE
When in conjunction with another paying pet
* AYSPG does not charge for small animals such as birds or fish when feeding/changing water only is required (flake food and bird seed)
*Please note salt water aquariums or fish that require live food or have special requirements (other than feeding of dry flake food) will incur an added cost. Please ask staff for a quote.
* Please note aquarium water changes are not included free of charge, please advise staff if you require this service and a special fee can be arranged.
Basic Wash
* Double Shampoo, Eucalyptus Rinse, Blow dry and Towel Dry
* Can be done prior to owners return or regularly throughout pet sit. Please contact staff for prices
Things to consider/terms and conditions:
Pet Medications/Vaccinations:
* Vaccinations – Please ensure your pet is vaccinated and provide proof. Our staff members come into contact with a great number of pets on a daily basis and it is very important that your pet is vaccinated so that no accidental transmission of illness occurs. AYSPG reserves the right to refuse your pet if they are not vaccinated.
* Flea/Tick and Worming – Please ensure your pet is up to date with their Flea/Tick and Worming medication. If they are due whilst you are away then AYSPG can provide (at a charge) this medication for you, or you can leave out your own medication with instructions and we will be happy to apply it to your pet(s) at no extra charge.
* Other Medications – Does your pet require any other medications? Please inform AYSPG before leaving if they are required to apply any other medications to your pet(s)
Key Pick-up:
* Keys are to be supplied to AYSPG at initial consult/meet and greet. If this is not suitable then an additional Key Pick-Up charge of $10 will be applied to your account if we are required to collect keys at a later time.
Key Return:
* AYSPG holds keys securely and they are identified only by Pet Name and Surname, not an address. Many clients take advantage of our key storage service where we hold a key securely for future jobs, this will be the default case unless informed otherwise by the client at initial visit. Naturally the keys remain your property at all times. If this is unsuitable then a special key return fee of $10 will be charged.
Feeding:
* For Pet Sitting, a clear brief outlining the feeding habits of your pets is required at time of booking. Owners must ensure adequate food is available to cover the pet sitting period.
* Any expenses incurred by your pet sitter for pet food, cat litter or other essential supplies will be added to your invoice plus a $15 shopping charge.
* Assignments cannot be accepted without an initial face to face interview and signing of the service agreement.
Home Environment
* Perimeters must be safe and secure before owners leave pets at home e.g. pet access to high balconies and unfastened gates is not acceptable. Please let us know if your pet is an “escape artist” even if they have not escaped for a while. Any costs incurred for retrieving your pet from the RSPCA/Pound will be the sole responsibility of the owner, AYSPG is not liable for any fines/charges that may arise if your pet escapes.
* Because we try and provide a clean and healthy environment for your pet you must provide all equipment necessary for waste removal (Cat litter scoops, plastic bags etc). If they are not provided in a clear and obvious place (we will not go looking through cupboards to find materials needed) we may not clean up the waste or charge the owner for the cost of purchasing the supplies needed.
* When owners are away from home for longer periods of time we suggest that you get your front lawn mowed at least once while you are away. This helps give off the illusion that you are still home and helps avoid any unwanted attention to your home. Starting from $30 we can arrange for your front lawn to be mowed, equipment (lawn mower, petrol) must be provided to us or additional surcharges will be incurred. Backyards can also be mowed, please consult us for a personalised quote.
Medication:
* If your pet(s) require medication, AYSPG must be fully informed of and equipped to cater to their needs. Please note an additional fee may be charged if medication is needed at a specific time or is tricky to administer.
Identification:
* For Dog Walking your dog must wear a collar with an ID tag and be registered with the Council.
* AYSPG will provide fresh water, treats (if allowed) and toys at every service as needed.
Behaviour/ Aggressive animals:
* If, in the opinion of AYSPG, an animal(s) represents a danger to a handler during a service call, then service may be suspended. AYSPG will attempt contact with the owner of the animal(s) as quickly as possible. Owners must certify that their dog(s) have not harmed or shown aggression or threatening behaviour towards any persons or other dogs. For dog walking, AYSPG reserves the right to refuse to take a dog if they display aggressive behaviour at time of collection or signs of transmittable illness or are taking medication for transmittable illness.
General Health:
* For Dog Walking, all dogs must be in good health. At time of booking all dogs must be free from transmittable illnesses. We strongly recommend that dogs have tick control, especially in ‘tick season’, summer. For Pet Sitting, if a pet is ailing due to old age or convalescing from sickness, a tailored package must be agreed due to the demand for greater care and feeding.
* We cannot walk ill dogs or dogs known to have infection even on a one to one basis because of risk of cross infection.
Walking Service:
* All dogs must be older than 4 months of age, fully vaccinated and registered with the appropriate council. They must be compatible with other dogs, preferably familiar with common commands and be trustworthy off the leash if you would like them to run around off of it.
* For group dog walking, dogs over the age of 6 months must be neutered or spayed. (Group walking not available for non-neutered males over 6 months old or non-spayed females in season. One-on-one walking is recommended for them.) Please inform us if your pet is not de-sexed.
* There is always an hour window of time allowed to pick up and drop off your dog –i.e., a 10am pick up can mean 9am or 11am pick up, anything outside of these times you will receive a phone call from one of our staff members to either inform you we are running late or to reschedule a more appropriate time.
* Extreme weather conditions may mean a curtailment or cancellation of our service at short notice (We will keep your pet company if we get there).
* We will try to give 24hours notice if we cannot walk your dog, however in some instances less notice might be given. We always endeavour to reschedule for the next day where possible.
* We do not walk dogs during thunderstorms or extreme heat but will let your dog out to relieve themselves and keep them company indoors.
Alarms:
* AYSPG will use its best endeavours to disarm any alarm upon entry. Any costs associated with alarm activation, such as guard despatch, will be borne by the client.
Reservations/Cancellations/Early return:
* Reservations are not confirmed until written acceptance and a 50% deposit has been made. Services are not conducted until all remaining payments have been made at least seven (7) days in advance of Pet Sitting. AYSPG reserves the right to cancel any service that has not been paid in full prior to its commencement.
* We reserve the right to deny or terminate service because of safety or financial concerns, including failure to vaccinate your pet/s.
* All cancellations where monies have been received will be held in credit for your next service.
* Any ‘no-shows’ or dishonoured reservations who do not advise AYSPG are charged full service fee.
* There are no cancellation penalties for Pet Sitting if client returns home early. However, unless it is a significant amount of time (more than seven (7) days) no credit will apply.
* Because of holiday pay loading, there is a $12 surcharge per visit on public holidays for all clients.
* A 50% deposit and written confirmation is required to secure a Booking and any Christmas Booking cancellations from the 25th of November onwards cannot be refunded, no exceptions will be made.
Discounts/Surcharges:
* All bookings over 7 days will incur a Waste Removal charge per week
* Old aged pension card holders will receive a 10% discount** on Pet Sitting Services (excl. dog walking service and Christmas Holidays)
* Any extra time required for dealing with emergency situations with your pets or home will be charged at $7 per 15 minutes or part thereof. This fee covers emergency transport to your veterinarian; time spent searching for escaped or missing pets (unless we were causative in the escape) and time dealing with unforeseen events such as home invasion or home maintenance problems.
* Please note that suburbs deemed to be out of town by AYSPG (Rasmussen, Kelso) will incur a small fuel levy to cover extra costs. If you are not sure if you will be affected, please call to confirm.
* Defence Personnel or their spouses will receive a 10% discount* on Pet Sitting Services (no Discounts available for Behavioural Work, dog walking service or Grooming services) Please advise AYSPG of this when requesting quotes.
* Delta Dog Handlers will either receive a 10% discount on all Grooming and Pet Sitting Services OR 10% of total charge will be donated back to ‘Delta Dog’
*This discount cannot be used in conjunction with any other discount offers
** No discounts are available if dogs are required to be locked up or let out of house or laundry, or we are required to be at location at a specific time. In peak periods this service may incur an extra fee.